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Terms of Service

Last updated: 14 August 2026

These terms are the agreement between you and Tenholm. They set out what the service does, what it deliberately does not do, and who is responsible for what. Section 4 is the one we would most like you to read: it explains the limits of what record keeping software can do for you.

1. Definitions

We, us, our, Tenholm
Joseph Kelieff, a sole trader trading as Tenholm.
You, your
The person or business holding a Tenholm account and agreeing to these terms.
The service
The Tenholm software and website, including the landlord application, the tenant portal and the partner portals.
Partner
An accountant, accountancy practice, letting agent or managing agent holding a Tenholm partner account.
Your content
Everything you put into the service: property records, financial entries, documents, tenancy details and anything else you enter or upload.
Support session
A period during which a member of our staff is signed in to your account to help you, as described in section 12.
Subscription
The paid plan you have chosen, and the period it runs for.

2. Who we are, and these terms

Tenholm is operated by Joseph Kelieff, a sole trader trading as Tenholm, in the United Kingdom. You can reach us at hello@tenholm.co.uk.

By creating an account or using the service you agree to these terms. If you are agreeing on behalf of a business, you confirm you have authority to do so. If you do not agree, please do not use the service.

Our Privacy Policy explains what we do with personal data and forms part of this agreement.

3. The service

Tenholm helps landlords keep records and prepare figures. It provides:

4. What Tenholm is not

Tenholm assists with your record keeping. It does not take over your legal responsibilities as a landlord or as a taxpayer, and we do not warrant that your records or figures are correct, or that you are compliant.

It is not tax, legal or financial advice. For advice on your own circumstances, speak to a qualified accountant or solicitor.

Meeting your obligations remains yours: arranging inspections, holding valid certificates, protecting deposits, carrying out right to rent checks, keeping accurate records and filing on time. You are responsible for the accuracy of everything recorded on your account and every figure you approve, including figures suggested by an AI feature and figures entered by a partner you authorised.

5. Your account

  1. You must give accurate information when you register and keep it up to date.
  2. You are responsible for keeping your password secret and for everything done using your account.
  3. Tell us promptly at hello@tenholm.co.uk if you think somebody else has access to it.
  4. One account is for one landlord or business. Do not share a login. If another person needs access, use the partner access in section 10.
  5. You must be at least 18.

6. Acceptable use

You agree not to:

If you believe you have found a security problem, please tell us at hello@tenholm.co.uk. We will not pursue anyone who reports a genuine issue responsibly and in good faith.

7. AI features

  1. Reading a receipt with AI is optional and runs only when you ask for it.
  2. What it returns is a suggestion. You confirm or correct it before anything is saved.
  3. You remain responsible for the figures, whoever or whatever suggested them.
  4. Use is subject to a monthly allowance shown on your plan. We may change the allowance on notice.
  5. We may withdraw or change AI features if a provider becomes unavailable or unsuitable. The rest of the service does not depend on them.

8. HMRC and Making Tax Digital

  1. Tenholm prepares figures in the form HMRC asks for. Whether live submission is available depends on our recognition status at the time, and we describe that accurately on our website.
  2. You review and approve every submission. We do not submit anything you have not approved.
  3. You are responsible for meeting your deadlines. Our reminders are a courtesy, not a guarantee.
  4. We are not responsible for HMRC systems being unavailable, nor for HMRC's treatment of a submission.
  5. You must give accurate tax details. A submission made with wrong details is your responsibility.

9. Your data

  1. Your content is yours. We do not claim ownership of it.
  2. You grant us the licence we need to host, process and display it in order to provide the service, and for no other purpose.
  3. You can export your records at any time, without asking us.
  4. We do not sell your data. We do not use your records to train AI models.
  5. How we handle personal data is set out in the Privacy Policy.

10. Accountants and letting agents

  1. You may give a partner access to your account. Nobody has access unless you have granted it.
  2. An accountant can see your whole account and can change nothing.
  3. A letting agent sees only the properties you name. You decide separately whether they may record anything or only look. An agent cannot delete a transaction.
  4. You can withdraw a partner's access at any time, and it takes effect immediately.
  5. Where you allow a partner to record things, what they record becomes part of your records and you remain responsible for it. That includes figures that end up on your tax return. We are not responsible for what a partner you authorised enters, changes or fails to enter. Your arrangement with them is between you and them.
  6. A partner is separately bound by these terms and by any partner agreement with us. Their obligations to you arise from your engagement with them, not from us.

11. Partner firms inviting clients

This section applies to partner firms rather than to landlords.

  1. A firm may invite its own clients to Tenholm from the partner portal.
  2. An invitation grants nothing. The landlord is asked whether the firm may access their account when they first sign in, and the firm sees nothing unless and until they agree.
  3. A firm warrants that it has a genuine professional relationship with every person it invites, and a lawful basis for contacting them. A firm must not use the invitation feature for people who are not its clients, for a purchased or scraped list, or for marketing. The firm is the sender of those communications and is responsible for compliance with the Privacy and Electronic Communications Regulations and the UK GDPR in respect of them.
  4. Invitations are subject to a daily limit. We may change a firm's limit, and may suspend the feature for a firm that appears to be misusing it.
  5. We record who sent every invitation. We may act on a complaint about invitations sent by a firm, including by suspending that firm's account.

12. Support access to your account

  1. To help with a problem, our staff may view your account, and an administrator may sign in as you for a support session.
  2. You control this. A switch in your settings turns staff access off. When it is off we cannot open your records and cannot sign in as you, and any session already running ends immediately.
  3. A support session requires a written reason, lasts at most thirty minutes, and shows a banner on every page while it runs.
  4. Submitting to HMRC and any change to your billing are blocked during a support session.
  5. Everything done is recorded against the staff member in your account activity log, which you can read and download at any time.
  6. Section 8 of the Privacy Policy describes this in full, including one limitation we have chosen to disclose rather than leave unsaid.

13. Subscriptions, fees and payment

  1. Plans and prices are shown on our website. Prices include VAT where it applies.
  2. Subscriptions are billed in advance, monthly or annually as you choose.
  3. Payment is taken by our payments provider. We never see or store your card details.
  4. Your subscription renews automatically until you cancel. You can cancel at any time, and it takes effect at the end of the period you have paid for.
  5. We do not refund part periods, except where the law requires it or where we have got something wrong.
  6. If a payment fails we will tell you and give you a reasonable chance to fix it before restricting the account.
  7. We may change prices on at least 30 days' notice by email. If you do not accept a change, you may cancel before it takes effect.
  8. Discount codes and complimentary access are subject to any conditions stated when issued, and may be withdrawn if obtained or used improperly.

14. Availability and changes to the service

  1. We aim to keep the service available at all times, but we do not promise it will be uninterrupted or error free.
  2. We may carry out maintenance, and will give notice where we reasonably can.
  3. We may add, change or remove features. If we remove something you rely on, we will give reasonable notice.
  4. We may suspend access where we reasonably believe it is necessary for security, or where these terms have been breached.

15. Ending this agreement

  1. You can close your account at any time from your settings, or by writing to us.
  2. We may end this agreement on 30 days' notice, or immediately if you seriously or repeatedly breach these terms, or if we are required to by law.
  3. Export your records before you close your account. After closure we retain what the law requires us to keep, as set out in the Privacy Policy, and delete the rest.
  4. Ending this agreement does not affect anything that happened before it, including fees already due.

16. Liability

  1. Nothing in these terms limits liability that cannot lawfully be limited, including for fraud, or for death or personal injury caused by our negligence. Nothing affects your statutory rights as a consumer, if you are one.
  2. Subject to that, we are not liable for losses caused by inaccurate or incomplete information entered, imported or approved on your account, whether by you, by an AI suggestion you did not check, or by a partner you authorised.
  3. We are not liable for HMRC interest, penalties or assessments arising from figures you approved, or from deadlines missed where the service was available to you. Nor are we liable for indirect losses such as lost profit, revenue, business or goodwill.
  4. Our total liability in any twelve month period is limited to the fees you paid us in that period.
  5. Tenholm is provided to help you meet your obligations, not to assume them.

17. Changes to these terms

We may change these terms as the service or the law changes. The date at the top always shows the current version.

For a material change we will tell you by email at least 30 days before it takes effect. If you do not accept it, you may cancel before that date. Continuing to use the service after a change takes effect means you accept it.

18. Governing law and how to contact us

  1. These terms are governed by the law of England and Wales.
  2. The courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident elsewhere in the United Kingdom you may also bring proceedings in your own courts.
  3. If any part of these terms is found to be unenforceable, the rest continues to apply.
  4. These terms, together with the Privacy Policy, are the whole agreement between us about the service.
  5. We may transfer this agreement if the business is sold, and will tell you if we do.

Questions about these terms: hello@tenholm.co.uk.